Work with us! Apply to macha@machastudio.com. Connect with us here!!

Macha is a small fine jewelry business with a DIY attitude based in Greenpoint, Brooklyn. Our brand celebrates individuality and a love of the uncommon. Macha was founded in 2009 with the mission to be a leader in innovation & trends and to create a welcoming space that presents fine jewelry with meaning, to inspire the marking of milestones with pieces that transcend trends.

We appreciate staff members who are team players, self-motivated and willing to participate. The fine jewelry business is detail oriented and requires observing procedures.

We are committed to sustainability and are continually trying to improve our footprint. 

Greenpoint is a close knit community & we love to support our local neighborhood. 

We're looking for -  

An Assistant Manager to help run our Greenpoint, Brooklyn store.

The Assistant Store Manager’s primary responsibility is supporting the owner in delivering a seamless & elevated brand experience. Focusing on sales & operations, the assistant manager will be present on the shop floor, co-ordinating & managing retail staff to ensure strong sales.

We are seeking a highly detail-oriented, organized and well presented assistant manager to join our store team. This role primarily involves support for our small store and the owner, and includes scheduling of sales staff and appointments, and ensuring accurate relay of orders to production. 

The role requires ensuring timely opening and closing of the store alongside keyholders. Balancing high levels of store presentation & security with strong sales. Co-ordinating the flow of order information between sales and production to ensure timely and accurate execution of orders. This role directly supports the sales staff through a variety of tasks related to organization and communication.

Under the direction of the owner, the assistant manager would motivate and develop all associates individually and on a team level to reinforce and improve performance. This should be done daily by being on the floor and by being an exemplary role model. The ideal candidate demonstrates a warm positive personality, reliability & exceptional attention to detail.

Application Guideline

This is the perfect position for a professional who excels in delivering a great client experience. The ideal candidate will have been recognized for flawlessly executing brand and operational standards and maximizing profitability, producing a high standard of sales.

Responsibilities include - 

Staff Recruitment and Retention

• Organizes retail staff schedule. Assists in store staffing by recruiting, on-boarding, training & developing the best candidates.
• Ensures image and grooming standards are professional, reflective of the brand and adhered to at all times.
• Serves as a role model and coach to ensure that all associates have a high level of product knowledge regarding target customers, product range and selling arguments

Sales generation

• Ensure an elevated level of sales and service is practiced by all employees; lead by example.
• Build and maintain repeat clientele.
• Implement systems to help retail associates maintain repeat clientele.
• Resolve client problems and complaints quickly and effectively.
• Provide assistance to all customers with special attention to customer service issues.
• Meet store sales goals.
• Tracking, monitoring, and communication of the business results to the owner
• Assist in the preparation of regularly scheduled reports
• Development of sales technique to optimize sales and customer satisfaction.
• Ensure all sales related policies and procedures are maintained.
• Develop and demonstrate an in-depth knowledge of the creations.
• Maintain a keen interest in the jewelry industry and market trends.
• Assisting sales staff to ensure high levels of security on the shop floor.
• Assisting sales staff with creating precise detailed receipts.
• Maintain clear communication with clients, sales associates & production to ensure smooth handoffs and resolve issues promptly.
• Organize and maintain accurate records of order data for easy access and tracking.
• Handle sensitive information in a confidential manner

Operations

• Serve as the main point of contact for day to day intra office operations/requests
• Collaborate with manager in areas of risk management, store cash controls, inventory management.
• Understand and properly execute all management register functions. Solve related issues.
• Help plan & manage store budget.
• Collaborate with store manager for deliveries, orders, custom designs and shipments.
• Cross reference with owner to plan retail calendar.
• Hire staff as needed and provide staff with store schedules.
• Manage store email, answering calls & welcoming clients.
• Scheduling & co-ordinating adequate sales staff to ensure every client is supported. 
• Organize and schedule internal and external appointments and meetings 
• Manage PR for loan in/outs if necessary
• Get involved in planning and forecasting for store and staff.
• Coordinate with the production team to hand over necessary changes or adjustments to orders.
• Finalizing data before handing over to the production team for processing.
• Identify opportunities to streamline operations and lead process improvement initiatives
• Organize and maintain accurate records of order data for easy access and tracking.

Event management and marketing Activities

• Assists in planning and implementing required marketing activities, PR and events according to overall Marketing Plan and activity guidelines to ensure a continuous traffic flow

Marketing and Visuals

• Ensure the maintenance of the store is completed.
• Ensure that the store is well-maintained, organized and stocked with necessary supplies
• Assists owner in implementation and maintenance of all visual merchandising.
• Support with continuous updating and styling of the showroom to optimize sales, space management and presentation of the product range, according to owners guidelines

Application Guideline

This is the perfect position for a professional who excels in delivering a great client experience. The ideal candidate will have been recognized for flawlessly executing brand and operational standards and maximizing profitability, producing a high standard of sales.

Successful applicants should have:

• 2-5 years of retail management experience
• Experience in selling specialty, luxury and or lifestyle consumer goods.
• Previous leadership experience, or willingness to develop these skills quickly
• Experience working within a branded concept is preferred
• Experience recruiting, interviewing, and staffing skills
• Experience in an administrative or sales support role
• Outstanding communication skills for team co-ordination (writing, listening speaking, presentation)
• Superior customer service skills
• A passionate and enthusiastic personality
• Business acumen
• Experience working with IT systems (Shopify, slack, google workspaces or similar, CRM tools)
• Budgeting, marketing and inventory management experience
• Ability to learn and adapt quickly.
• Strong attention to detail and commitment to accuracy in all tasks.
• Exceptional time management and organizational skills to handle multiple priorities.
• Ability to work effectively under pressure and meet tight deadlines.

Candidate should be goal oriented with the ability to multi-task in a team environment.

Basic Qualifications

A Successful member of Store Management should be able to:

• Ensure all employees are well informed about Macha's history, vision and mission
• Drive Sales and Motivate staff
• Execute a high level of after sales service by proactively following up on sales orders, deliveries and claim handling
• Manage a Profit and Loss Statement, Mystery Shopping Report and Store Report
• Review the business through budgets and a continuous control and handling of all income and costs
• Provides Team with timely feedback, both formal and informal
• Maintain a continuous update and styling of the showroom to optimize sales
• Plan and prioritize daily responsibilities, tasks and staffing according to traffic flow and planning tools

This is an onsite position at our Greenpoint, Brooklyn Store.

Join our team in this essential support role where your organizational skills and attention to detail will directly contribute to our small business’s success and customer satisfaction.

This is an onsite position at our Greenpoint, Brooklyn Store.

Join our team in this essential support role where your organizational skills and attention to detail will directly contribute to our small business’s success and customer satisfaction.

Full-time Schedule: 4-5 days weekly including weekends.

Full / Part-time sales associates

Candidates should have warm friendly disposition, be a clear communicator with excellent attention to detail, with good admin/organizational skills and a thirst for knowledge. We are focused on creating an un-intimidating and inspiring  environment in which to share our artistic point of view with our clients. Experience with POS systems admin/organizational skills are necessary. 

Responsibilities include but are not limited to

• Offering a welcoming environment to the client by offering a high standard of customer service;
• Answer and return calls, texts and customer service related emails.
• Building a strong client database by gathering all clients' information. Maintaining social media connections
• Appropriately enter all important guest and product information into computer system at point of sale.
• Client follow-up's
• Ensure proper care is taken for all sales, paperwork, receipts and invoices, etc.
• Explain custom procedure and costs clearly to client
• Maintain meeting calendar, arrange appointments
• Pack and ship request/sold items via ups or fedex (international) as needed
• Actively participates in all merchandising activities including, but not limited to: daily stock maintenance, product transfers, additions and changeovers
• Be willing to build a long- term relationship with the client rather than a “one-shot” sell; Deliver a significant portion of sales through repeat client business. Cultivate new and existing customer relationships.
• Keeping up to date with Macha developments to share news
• General housekeeping, ensuring high levels of store presentation and personal grooming
• Perform other duties and assignments as required

Candidates must be available weekends, and at least 2-5 days a week. Renumeration based on experience. Please send resume and covering letter - macha@machastudio.com 

Digital content specialist 

We are seeking a detail orientated digital content specialist to implement ongoing updates, optimize website performance, and ensure our digital footprint is always polished, functional and up to date. The ideal candidate will have an elevated sensibility, knowledge of brand building, an understanding of social media content creation and how to effectively convert traffic. Co-create compelling content for various platforms to increase brand awareness, engagement, and conversion.

As digital content specialist, your key responsibilities are to

• Manage and optimize digital assets for ease of use & to increase visibility
• Update product pages, write & edit product descriptions, render, edit/retouch & upload photos, update pricing, inventory & promotions with accuracy and for website optimization.
• Categorize and assign products to & build out website collections 
• Assist with website re-design ensuring a modern, user friendly, elevated end result.
• Collaborate with owner to execute marketing calendar and newsletters, and co-ordinate with content creators for product driven launches, seasonal changes & email marketing.
• Work with owner on creating supplementary content to drive sales for key products from the season.
• Monitor digital performance and engagement by analysing traffic, reporting finds and suggesting improvements & implementing changes. 
• Analyze data to understand what motivates sales for the customers (ie conversions, traffic, engagement and product selection)
• Research & remain up to date on website marketing optimization needed to keep content fresh & effective and drive the business forward, utilizing the latest SEO and AI tools. 
• Further develop overall brand goals align across all marketing channels. Strategize for social media, blogs, and emails. Write compelling, on-brand copy for various digital platforms.
• Stay attuned to jewelry industry news to propose fresh ideas.
• Help the company increase & maximize engagement, reach, and sales.
• Collaborate with in store stylists to represent product driven, fresh and current trends.
• Maintain expertise in tools and processes for creative assets and content workflow such as Adobe Creative Suite or Canva to create high-quality visual content.
• Assist in managing user-generated & community content if necessary

Requirements

• Experience in digital content, marketing or communication
• Comfortable working in a CMS (shopify)
• Strong writing & editing skills, with a refined brand appropriate voice
• Strong visual sensibility & attention to detail, and commitment to brand standards.
• Organized, self directed & ability to multi-task
• Awareness of brand positioning, locally & nationally.
• Photoshop & video editing skills, illustrator/canva experience a plus.
• Interest in AI & SEO developments
• Knowledge of social media trends, content creation and best practices.
• Good verbal communication and collaboration skills.
• Ability to multitask and meet tight deadlines.
• A keen eye for detail, aesthetics, and brand consistency.
• Passion for fashion and jewelry trends, especially in the fine jewelry industry
• Strong organizational, time-management and multi-tasking abilities
• Understanding of frame composition
• Expertise in tools and processes for creative assets and content workflow such as Adobe Creative Suite or Canva to create high-quality visual content.
• Creative thinking and the ability to generate and create fresh, engaging content ideas.

This is a hybrid position, which requires a weekly touch base with the owner, 10-15 hours a week.

Administrative Store Assistant

We are seeking a highly detail-oriented, organized and well presented Administrative Assistant to join our store team. This is a new role that primarily involves support for our small store, and includes scheduling of sales staff and appointments and ensuring accurate relay of orders to production. 

This role includes fostering a welcoming experience to clients, helping keyholders ensure timely opening and closing of the store. Co-ordinating the flow of order information between the sales, and production teams to ensure timely and accurate execution of orders.

The ideal candidate demonstrates a warm positive personality, reliability & exceptional attention to detail.

This is a new role where you will directly support the sales staff through a variety of tasks related to organization and communication. 

Responsibilities:

Answering calls & welcoming clients.

Scheduling & co-ordinating adequate sales staff to ensure every client is supported. 

Organize and schedule internal and external appointments and meetings 

Assisting sales staff to ensure high levels of security on the shop floor.

Assisting sales staff with creating precise detailed receipts.

Serve as the main point of contact for day to day intra office operations/requests’

Ensure that the store is well-maintained, organized and stocked with necessary supplies

Coordinate with the production team to hand over necessary changes or adjustments to orders.

Finalizing data before handing over to the production team for processing.

Maintain clear communication with all teams to ensure smooth handoffs and resolve issues promptly.

Organize and maintain accurate records of order data for easy access and tracking.

Handle sensitive information in a confidential manner

Assist in the preparation of regularly scheduled reports

Identify opportunities to streamline operations and lead process improvement initiatives

Ideal Qualifications:

Excellent verbal and written communication skills for team coordination.

Proficiency in Google workspaces and Shopify or similar website application.

Strong attention to detail and commitment to accuracy in all tasks.

Exceptional time management and organizational skills to handle multiple priorities.

Ability to work effectively under pressure and meet tight deadlines.

Experience in an administrative or sales support role is preferred.

Familiarity with the jewelry or fashion industry.

This is an onsite position at our Greenpoint, Brooklyn Store.

Join our team in this essential support role where your organizational skills and attention to detail will directly contribute to our small business’s success and customer satisfaction.

Job Type: Part-time